Terms of Service

1. Who we are

ImoDesk is a software platform provided by Fátima & Tavares, Lda., a company registered in Portugal with NIPC 502 453 079 and registered office at Rua da Portela, 42, 1800-306 Lisboa, Portugal ("ImoDesk", "we", "us"). Contact: suporte@imodesk.pt.

2. The service

ImoDesk helps real estate agencies manage property sales from the listing agreement to closing. It includes a workspace for agents and transaction coordinators, a portal where sellers and buyers upload documents and answer questions, automated document review, task and deadline tracking, and tools to prepare closing and compliance documentation.

3. Who can use ImoDesk

ImoDesk is a business service. Our customers are real estate agencies (the "Customer"). The Customer creates accounts for its own staff (agents, transaction coordinators, management) and invites its clients (sellers, buyers and their representatives) to the client portal. The Customer is responsible for its users and for keeping login details confidential.

4. Customer data

The Customer keeps all rights to the data and documents it or its clients upload ("Customer Data"). We process Customer Data only to provide the service, on the Customer's behalf and according to its instructions, as set out in our Data Processing Agreement. We do not sell Customer Data and we do not use it to train artificial intelligence models.

5. Acceptable use

The Customer and its users must not: upload data they have no right to process; upload special categories of personal data that the service does not require (for example, health data); attempt to access other customers' data; interfere with the security or operation of the service; or use the service for any unlawful purpose.

6. Automated review is not legal advice

ImoDesk organises information and flags possible inconsistencies, missing items and deadlines. It does not provide legal, tax or financial advice and does not replace the review of a lawyer, solicitor or notary. Decisions remain the responsibility of the Customer and its professionals.

7. Availability and changes

We work to keep ImoDesk available and secure, but we do not guarantee uninterrupted operation unless a service level is agreed in writing. We may improve or change features; we will give reasonable notice of changes that materially reduce the service.

8. Fees

Fees, if any, are agreed in writing with each Customer. Pilot and demonstration accounts are free of charge for the agreed period.

9. Term and termination

Either party may end the service as set out in the agreement with the Customer. After termination, the Customer may export its data for 30 days; after that, we delete it, as described in the Data Processing Agreement, unless the law requires us to keep it.

10. Liability

To the extent permitted by law, our total liability arising from the service is limited to the greater of (a) the fees paid by the Customer in the 12 months before the event giving rise to the claim and (b) €5,000. We are not liable for indirect or consequential losses. Nothing in these terms limits liability that cannot be limited by law.

11. Changes to these terms

We may update these terms. We will notify Customers of material changes at least 30 days in advance.

12. Law and jurisdiction

These terms are governed by Portuguese law. The courts of Lisbon have jurisdiction, without prejudice to mandatory rules.